Entrepreneur of the Week - Martha Stewart
"I think it's very important that whatever you're trying to
make or sell, or teach has to be basically good. A bad
product and you know what? You won't be here in ten years...
This is what truly interests us, why we all come to work
every day ... our passion is and always should be to make
life better." - Martha Stewart
Learn more about Martha Stewart at: http://www.evancarmichael.
Want More Advice From Top Entrepreneurs?
* Check out my latest Modeling the Masters video
and blog post at: http://evancarmichael.com/
Business Building - Advantages Of CRM by Casey Gollan
There are several benefits attached with a properly managed
and maintained CRM system, which has made it the buzzword in
the business community.
In any business, it helps the organisation in lots of ways,
both in terms of delivery more to the customers and also in
terms of gaining more from them.
Using CRM, a business can:
Provide Better Customer Service
CRM systems give businesses many strategic advantages such as
the ability to personalize relationships with customers
regardless of which employee is service them.
Using CRM, a repository can be maintained on customer
profiles, thereby treating each client as an individual and
not as a group. This way, every employee can be better
informed about each customer's specific needs and
transaction profile.
CRM also helps the organisation to easily adjust the level of
service to reflect the customer's importance or status.
Better customer service through improved responsiveness and
understanding helps in building customer loyalty and
decreases customer agitation. It also helps the company in
getting continuous feedbacks from the customers on the
product they have bought.
A good electronic company would always like to follow-up with
its customers on the items they have bought, so as to rectify
the problem (if any) even before it gets logged as a
complaint.
Increase Customer Revenues
Using CRM data, marketing campaigns can be co-ordinated more
effectively by ensuring that promotions do not target
customers who have already purchased that particular
products. ... (continued)
Read the complete article here: http://www.
Evan's Recommended Resource:
* Free 7 Day eCourse on How to Write a Business Plan
including the the worst executive summary I've ever read:
http://www.evancarmichael.com/
Work-Life - Do you think you are not good enough? by Lisa Phillips
Do you really think you are not good enough? Do you criticize
yourself? Do you give yourself a hard time or punish
yourself with harsh words or thoughts? Do you beat yourself
up when you feel you have done something wrong? Do you get
angry at yourself? Do you speak to your friends better than
you speak to yourself?
The most common belief I have found in working with people is
the fear that ' I am not good enough'. Does this sound like
you? If you believe this, ask yourself for whom? And
according to whose standards? What aren't you good enough
for?
I am going to suggest that a good practice to do if you have
this belief, is to just accept it and love it! Do not try to
suppress it or hide it - bring it up to the surface and
acknowledge it! We all are not good enough for something! We
are only human and therefore we are all imperfect in some way!
By accepting that in some areas of your life, you may ' not be
good enough' this will prevent you from continuing to feed
this part of you negative energy and / or, keep this part
hidden behind a persona as you are ashamed of it.
Instead, I ask that you LOVE the part of you which is not
good enough! We all have this part of us! If we have a part
which is good enough, then we also have a part which is not
good enough! Perhaps you could ask yourself how old you were
when you first had this thought. It may just be the 3 year
old inside of you who is feeling she is not good enough. So,
what would you tell a 3 year old who had this belief? You
would hold her, nurture her, tell her she is good enough and
she can do anything she wants. This is how I would like you
to speak to yourself! It may help to get a picture of
yourself as a small child and every day, look into her eyes,
give her love and nurture her fears. ... (continued)
Read the complete article here: http://www.
Sales & Marketing - Trouble with Personality Tests by Peter Gilbert
The application of Total Quality Management Principles (6
Sigma) to commercial aviation has reduced the defect rate for
take offs and landings around 3 parts per million. In
contrast the figures quoted for defects in recruitment are in
the region of 45%, because we continue to utilise tools that
are ineffective. For example, the traditional unstructured
interview is only marginally more effective than flipping a
coin. The other tool much loved and widely used by managers
and HR practitioners are personality tests which are the
topic of this article.
Personality tests are a popular component of many
or柞anisations' hiring processes. As these tests contend to
measure traits and characteristics that remain stable over
time, it is intuitive to believe information regarding
candidates' individual differences in these areas would be
helpful when making selection decisions. Yet evi查ence
supporting the usefulness of personality tests in the hiring
process has been called into serious ques氟ion, due to
repeated findings that correlations between measures of
personality and measures of job performance are not strongly
related. After nearly two decades of enthusiastic support for
the use of personality assessments, there has been a call for
talent management professionals to re-evaluate the merits of
these tests.
In a recent article presented by Human Resource Execu氟ive
Online, Peter Capelli (2007) briefly reviews the history of
using personality tests for hiring and promotion decisions.
He remarks that the current popularity of this method is
reminiscent of its use as a "best practice" in the 1950s,
which he notes is curious given the fact that "by the
early-1960s, the consensus among researchers was that
personality was not a useful criterion for assessing
individuals." During the 1960s - 1980s "personal枰ty-based
assessments ... largely disappeared from the lists of 'best
practices' in human resources," however, a resurgence of
interest in, and use of, personality testing emerged in the
1990s. Yet the central issue that led to the disfavour of
personality tests 40 years ago (i.e., the lack of predictive
validity or extent to which the assessment relates to or
predicts job performance) still remains an unresolved issue. ... (continued)
Read the complete article here: http://www.
Leadership - 21 Secrets of Shared Leadership by Roger Ingbretsen
The following list of 21 secrets, provide insight you can use
as you continue to form your leadership core competencies.
They are the bullet points you can continually refer to as
you perfect the sustainability of the organization and grow
the talent required for future success. Share this list with
your team. Make sure each individual understands where they
fit in the big picture. You will only be as successful as the
total talent you bring to bear on the outcomes you desire.
With solid understanding by all stakeholders and good talent,
you can more effectively share your leadership task.
1. Most everyone must have the "characteristics" of a leader
in today's work environment.
2. You need to bring all the "right skills" together so your
team can have impact.
3. Expect "participation from everyone" if you are to fulfill
the expectations of the organization.
4. You need every individual to assume the "responsibility"
to become a creative individual.
5. You must "create" the social climate (culture) which
allows and encourages every stakeholder to contribute.
6. You must "maximize" the unique talents and skills of
everyone on your team.
7. Everyone must feel they are responsible for the "destiny"
of the organization. Ask and answer the question, what is our
collective destiny?
8. Instead of a hierarchy of position, "create and foster a
hierarchy of innovation and creativity." ... (continued)
Read the complete article here: http://www.
Entrepreneur Blog of the Week - SEO Houston Blog
Delivering Measurable Results & Driving Sales Leads - An
Experienced Web Marketing Firm.
Visit the blog here: http://www.
What Do You Think???
Do you have 5 minutes to answer 3 questions? I would love you
know what you think about my newsletter and what we could add
/ remove to make it more useful for you. Please let me know
and answer my 3 question survey at: http://
If I get enough responses then a change will be made!
As always, if you know someone who could benefit from the
thoughts in this newsletter feel free to forward it
to them.
Ps. If you want to keep in touch, follow me on Twitter at http://twitter.com/
or Facebook at: http://www.facebook.com/
Evan Carmichael
http://www.EvanCarmichael.com
"Over 14 million entrepreneurs helped and counting!"
275 Macpherson Avenue, Suite 103
Toronto, Ontario
M4V 1A4
"I think it's very important that whatever you're trying to
make or sell, or teach has to be basically good. A bad
product and you know what? You won't be here in ten years...
This is what truly interests us, why we all come to work
every day ... our passion is and always should be to make
life better." - Martha Stewart
Learn more about Martha Stewart at: http://www.evancarmichael.
Want More Advice From Top Entrepreneurs?
* Check out my latest Modeling the Masters video
and blog post at: http://evancarmichael.com/
Business Building - Advantages Of CRM by Casey Gollan
There are several benefits attached with a properly managed
and maintained CRM system, which has made it the buzzword in
the business community.
In any business, it helps the organisation in lots of ways,
both in terms of delivery more to the customers and also in
terms of gaining more from them.
Using CRM, a business can:
Provide Better Customer Service
CRM systems give businesses many strategic advantages such as
the ability to personalize relationships with customers
regardless of which employee is service them.
Using CRM, a repository can be maintained on customer
profiles, thereby treating each client as an individual and
not as a group. This way, every employee can be better
informed about each customer's specific needs and
transaction profile.
CRM also helps the organisation to easily adjust the level of
service to reflect the customer's importance or status.
Better customer service through improved responsiveness and
understanding helps in building customer loyalty and
decreases customer agitation. It also helps the company in
getting continuous feedbacks from the customers on the
product they have bought.
A good electronic company would always like to follow-up with
its customers on the items they have bought, so as to rectify
the problem (if any) even before it gets logged as a
complaint.
Increase Customer Revenues
Using CRM data, marketing campaigns can be co-ordinated more
effectively by ensuring that promotions do not target
customers who have already purchased that particular
products. ... (continued)
Read the complete article here: http://www.
Evan's Recommended Resource:
* Free 7 Day eCourse on How to Write a Business Plan
including the the worst executive summary I've ever read:
http://www.evancarmichael.com/
Work-Life - Do you think you are not good enough? by Lisa Phillips
Do you really think you are not good enough? Do you criticize
yourself? Do you give yourself a hard time or punish
yourself with harsh words or thoughts? Do you beat yourself
up when you feel you have done something wrong? Do you get
angry at yourself? Do you speak to your friends better than
you speak to yourself?
The most common belief I have found in working with people is
the fear that ' I am not good enough'. Does this sound like
you? If you believe this, ask yourself for whom? And
according to whose standards? What aren't you good enough
for?
I am going to suggest that a good practice to do if you have
this belief, is to just accept it and love it! Do not try to
suppress it or hide it - bring it up to the surface and
acknowledge it! We all are not good enough for something! We
are only human and therefore we are all imperfect in some way!
By accepting that in some areas of your life, you may ' not be
good enough' this will prevent you from continuing to feed
this part of you negative energy and / or, keep this part
hidden behind a persona as you are ashamed of it.
Instead, I ask that you LOVE the part of you which is not
good enough! We all have this part of us! If we have a part
which is good enough, then we also have a part which is not
good enough! Perhaps you could ask yourself how old you were
when you first had this thought. It may just be the 3 year
old inside of you who is feeling she is not good enough. So,
what would you tell a 3 year old who had this belief? You
would hold her, nurture her, tell her she is good enough and
she can do anything she wants. This is how I would like you
to speak to yourself! It may help to get a picture of
yourself as a small child and every day, look into her eyes,
give her love and nurture her fears. ... (continued)
Read the complete article here: http://www.
Sales & Marketing - Trouble with Personality Tests by Peter Gilbert
The application of Total Quality Management Principles (6
Sigma) to commercial aviation has reduced the defect rate for
take offs and landings around 3 parts per million. In
contrast the figures quoted for defects in recruitment are in
the region of 45%, because we continue to utilise tools that
are ineffective. For example, the traditional unstructured
interview is only marginally more effective than flipping a
coin. The other tool much loved and widely used by managers
and HR practitioners are personality tests which are the
topic of this article.
Personality tests are a popular component of many
or柞anisations' hiring processes. As these tests contend to
measure traits and characteristics that remain stable over
time, it is intuitive to believe information regarding
candidates' individual differences in these areas would be
helpful when making selection decisions. Yet evi查ence
supporting the usefulness of personality tests in the hiring
process has been called into serious ques氟ion, due to
repeated findings that correlations between measures of
personality and measures of job performance are not strongly
related. After nearly two decades of enthusiastic support for
the use of personality assessments, there has been a call for
talent management professionals to re-evaluate the merits of
these tests.
In a recent article presented by Human Resource Execu氟ive
Online, Peter Capelli (2007) briefly reviews the history of
using personality tests for hiring and promotion decisions.
He remarks that the current popularity of this method is
reminiscent of its use as a "best practice" in the 1950s,
which he notes is curious given the fact that "by the
early-1960s, the consensus among researchers was that
personality was not a useful criterion for assessing
individuals." During the 1960s - 1980s "personal枰ty-based
assessments ... largely disappeared from the lists of 'best
practices' in human resources," however, a resurgence of
interest in, and use of, personality testing emerged in the
1990s. Yet the central issue that led to the disfavour of
personality tests 40 years ago (i.e., the lack of predictive
validity or extent to which the assessment relates to or
predicts job performance) still remains an unresolved issue. ... (continued)
Read the complete article here: http://www.
Leadership - 21 Secrets of Shared Leadership by Roger Ingbretsen
The following list of 21 secrets, provide insight you can use
as you continue to form your leadership core competencies.
They are the bullet points you can continually refer to as
you perfect the sustainability of the organization and grow
the talent required for future success. Share this list with
your team. Make sure each individual understands where they
fit in the big picture. You will only be as successful as the
total talent you bring to bear on the outcomes you desire.
With solid understanding by all stakeholders and good talent,
you can more effectively share your leadership task.
1. Most everyone must have the "characteristics" of a leader
in today's work environment.
2. You need to bring all the "right skills" together so your
team can have impact.
3. Expect "participation from everyone" if you are to fulfill
the expectations of the organization.
4. You need every individual to assume the "responsibility"
to become a creative individual.
5. You must "create" the social climate (culture) which
allows and encourages every stakeholder to contribute.
6. You must "maximize" the unique talents and skills of
everyone on your team.
7. Everyone must feel they are responsible for the "destiny"
of the organization. Ask and answer the question, what is our
collective destiny?
8. Instead of a hierarchy of position, "create and foster a
hierarchy of innovation and creativity." ... (continued)
Read the complete article here: http://www.
Entrepreneur Blog of the Week - SEO Houston Blog
Delivering Measurable Results & Driving Sales Leads - An
Experienced Web Marketing Firm.
Visit the blog here: http://www.
What Do You Think???
Do you have 5 minutes to answer 3 questions? I would love you
know what you think about my newsletter and what we could add
/ remove to make it more useful for you. Please let me know
and answer my 3 question survey at: http://
If I get enough responses then a change will be made!
As always, if you know someone who could benefit from the
thoughts in this newsletter feel free to forward it
to them.
Ps. If you want to keep in touch, follow me on Twitter at http://twitter.com/
or Facebook at: http://www.facebook.com/
Evan Carmichael
http://www.EvanCarmichael.com
"Over 14 million entrepreneurs helped and counting!"
275 Macpherson Avenue, Suite 103
Toronto, Ontario
M4V 1A4
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